Refund Policy

EPIC Ipswich reserves the right to change these policies when required, so check this website to stay informed of any updates that may apply to you.

EPIC Ipswich uses a bank linked merchant payment gateway.  Payment is collected through credit cards (Visa and MasterCard) using the Benidgo Bank merchant facility.,

There are no extra hidden fees for purchases.  The total payment amount is clearly displayed before placing an order. If for any reason you disagree with the total payment amount then please do not confirm the order.

Once orders have been placed the bank Merchant facility processes your card payment.  EPIC Ipswich is then given your order and this is processed through their in-store ordering system with online selected as the payment option by staff.  You may request a receipt for your order to be included.  Once the order has been placed online and payment received there is no ability to cancel the order.

Order and payment receipt information is displayed on the final page of the website during the order process, emailed through to the supplied email address and is additionally archived and available through the EPIC Ipswich customer membership portal.

In the rare event that your payment needs to be refunded.  Please contact EPIC Ipswich via phone or email with your request, including order date and time and order number you received.  If EPIC Ipswich are in agreeance a refund will be issued. But please be advised that not all staff have access to this facility and you refund will be processed by EPIC Ipswich within 5 business days.

EPIC Ispwich abides by Australian Consumer Law in that full refunds will be available in the instance of major faults with the goods supplied.  In which case EPIC Ipswich may require the return of goods to complete internal audit processes so we can understand where the sytems we have in place to only offer quality products has failed.  If goods are requried to be returned they will be collected by our delivery staff and there will be no out of pocket expense for the order nor for the return. 

 

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